Frequently asked questions

What payment methods do you accept?

We accept payment by UPI, Cards, and NetBanking securely via RazorPay. 

How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen. Generally, orders are processed within 5 business days, and shipping can take anywhere from 2 to 7 business days.

Where do you ship? 

We ship throughout India, from Tamilnadu. Shipping costs and delivery times may vary depending on the destination.

How do I track my order?

Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

Can I cancel or modify my order?

 If you need to cancel or modify your order, please contact us on the same day of ordering. Once your order has been processed and shipped, we may not be able to make changes.

Is Cash on Delivery (COD) available for orders?

Unfortunately, we do not offer Cash on Delivery (COD) at this time as it is not feasible for our current business model. If you prefer an alternative payment method, we recommend ordering through Swiggy (https://emjays-house.mini.store) for added convenience and trust.

Do you offer wholesale or bulk discounts?

Yes, we offer wholesale pricing for bulk orders. Please contact us for more information on wholesale pricing and minimum order quantities.

How can I contact customer support?

You can chat with us via the WhatsApp option sticky at the left bottom corner of our page or via the chatlet at the right bottom corner. You can also email us at support@emjayshouse.com.

Can I change the shipping address after placing an order?

If you need to change the shipping address for your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been shipped.

What is your return policy?  

We aim to provide accurate product descriptions to minimize returns. However, if issues arise, chat with us and we'll work with you to find a solution.