Shipping and returns
At Emjays, we strive to provide you with the best shopping experience and ensure your satisfaction with every purchase. Here’s everything you need to know about our shipping and return policies.
Shipping information
Processing time
Orders are processed within 1-3 business days after purchase.
Shipping
Standard Shipping: 2-7 business days
If you require faster delivery, please contact us.
Shipping costs
Shipping costs are calculated at checkout based on your location.
International shipping
We don’t offer international shipping by default, but if you would like to arrange it, please contact us.
Order tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package’s progress.
Returns policy
Our commitment
While we strive for complete customer satisfaction, as a small business, we cannot afford to accommodate frequent returns. We kindly ask you to review product details carefully before purchasing.
Non-returnable items
Due to hygiene reasons, we do not accept returns on accessories unless they are defective or incorrect.
Defective or incorrect items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery. Provide your order number and a photo of the item, and we will arrange for a replacement or refund.
Return process
For approved returns, please contact our customer support to initiate the process. We will provide you with instructions on how to return the item.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 2-5 business days.
Contact us
For any issues or questions regarding returns, chat with us via the WhatsApp option sticky at the left bottom corner of our page or email us at support@emjayshouse.com.
FAQs
- How do I track my order?
- Do you offer Cash on Delivery (COD)?
- Can I change my shipping address after placing an order?
Contact information:
Email: support@emjayshouse.com
WhatsApp: +91 6385 044871
Instagram: @emjayshouse
Happy shopping!